Terms of Service

Last updated October 28, 2026

These terms are an agreement between you and Unit Sphere Labs LLC ("we") for the Ask the Sign service at askthesign.com, tap.askthesign.com, mcp.askthesign.com and console.askthesign.com (the "Service"). By using the Service you agree to them. If you use the Service for a business, you agree for that business and confirm you can bind it.

1. The Service

Ask the Sign lets a customer who has checked in at a participating place ask their own AI assistant (such as ChatGPT, Claude, Gemini or Muse) about that place's items, stock, where things are, and policies. In these terms, a "place" is a store, restaurant, hotel, venue or other business that uses Ask the Sign. Business owners supply the place's information and can see how customers' questions are answered. Ask the Sign looks information up; it doesn't run the conversation, which happens in the customer's assistant.

2. Customers

• The Service is free for customers. You need your own account with your assistant provider, and you follow that provider's terms.
• Checking in means tapping or scanning a place's sign. Answers are limited to the place you are checked in to and stop when your visit ends, after the time that place sets.
• Information may be wrong or out of date. Stock, prices and where things are come from the business owner and may be stale, and your assistant may misunderstand or misstate what we return. Confirm anything important with staff. Don't rely on Ask the Sign for safety-critical decisions, such as which product is safe or compatible for a hazardous job.
• Don't use the Service to collect a place's data in bulk, to check in from outside the place using someone else's sign, or to interfere with it (see Acceptable use).
• Don't put personal information such as your name, phone number or address into questions you send through Ask the Sign; you don't need to.

3. Business owners

• Eligibility and authority. You must be an adult with authority to act for the business. You are responsible for your account, for what people you add do, and for keeping your sign-in secure.
• Accuracy. You are responsible for the accuracy of the data you provide, including item information, prices, stock, where things are and the answers you write, and for any answers you approve. Customers will rely on it. Staff replies are suggested as answers only after you approve them.
• Staff and text messages. If you add a staff phone number, you confirm that the person has agreed to receive Ask the Sign texts and that they can stop by replying STOP. You must only add numbers of people who work for the business. See our SMS terms.
• Signs. You are responsible for placing and maintaining signs at your place. We don't guarantee that any assistant will show or use the Service.
• Pricing. Fees, if any, will be agreed in writing before you are charged. Until then Ask the Sign is provided without charge.
• Owner data. You can export a copy of your place's records and delete the place at any time from the console.

4. Data and license

• Your data stays yours. A business owns its catalog, answers and the question log for each of its places. We don't ask customers who they are.
• License to us. You give us a non-exclusive license to host, process and display your data to run the Service for your places, including sending relevant results to customers' assistants.
• De-identified aggregates. You also give us a license to use de-identified, aggregated data derived from the Service, including your question data after removal of customer and place identity, to operate and improve the Service and to produce benchmarks across places. Aggregate statistics are shown only when they cover a minimum number of places and visits, with noise added. Every place is included from the start. You can opt a place out in the console; a place that opts out doesn't receive benchmarks.
• Our Privacy Policy describes what we collect and how long we keep it.
• We keep our own rights in the Service, its software, brand and design. If you send us feedback, we may use it without obligation.

5. Acceptable use

Don't: break the law; upload data you don't have the right to share; upload malicious files; try to access another place's data or bypass the visit limit; scrape, reverse-engineer or overload the Service; send spam or unwanted texts; impersonate a business or person; or use Ask the Sign to harass anyone. We can rate-limit, suspend or remove access to protect the Service or other people.

6. Third-party services

The Service works with services we don't control: ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google) and Muse (Meta); Square, Shopify, Lightspeed and Google Merchant Center when an owner connects one; and phone and text-message carriers. Your use of them is under their terms, and they may change or stop working with Ask the Sign. We aren't responsible for them.

7. Ending

You can stop using the Service at any time. Owners can delete their places in the console. We may suspend or end access if you breach these terms, if required by law, or if we stop providing the Service; where practical we will give owners notice and time to export their data. Sections that by nature should continue (ownership, disclaimers, liability, disputes) survive.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT INFORMATION ABOUT ITEMS, STOCK, PRICES OR WHERE THINGS ARE IS CORRECT.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND US$100. SOME JURISDICTIONS DON'T ALLOW CERTAIN LIMITS, SO PARTS OF THIS MAY NOT APPLY TO YOU. Business owners will indemnify Ask the Sign against third-party claims arising from data they provide or their breach of these terms.

10. Governing law and disputes

These terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in King County, Washington, and you consent to that venue. Before filing a claim, please contact us at support@askthesign.com and give us 30 days to try to resolve it.

11. Changes and other terms

We may update these terms. The date above shows the latest version. For material changes we will notify business owners by email. If you keep using the Service after a change takes effect, you accept it. These terms, the Privacy Policy and the SMS terms are the whole agreement between us about the Service. If a provision is unenforceable, the rest stays in effect. You may not transfer your rights without our consent.

12. Contact

Unit Sphere Labs LLC. Email support@askthesign.com.